Fulfillment from people
who know e-commerce
Over the past 20 years, the team at Breakthrough Studios has been entrenched in the e-commerce world—from creating our own brands (including TruEarth, the second fastest growing start-up in Canada in 2021) to helping our partners build their businesses.
Breakthrough Studios brings that wealth of knowledge and experience to you, offering a full-service third-party logistics service providing everything from next-day deliveries to major cities across Canada to fully customized subscription boxes.
of our own and partners’ e-commerce
point one percent
parcels shipped monthly
No matter your needs, we’ve got you covered...
- Seamless integration with all major e-commerce platforms
- Real-time inventory tracking and management
- Reducing your shipping costs by up to 54%
- Next-day delivery to major cities across Canada
- Global shipping services
- Customized shipping and packaging
- Room to grow and expand
- Holistic fulfillment services, including: pick & pack, returns...
Quickly rising shipping and warehousing costs are making it more expensive to get product to your customers.
In addition to negotiating the best rates with major shippers, we have partnered with several independent delivery companies. This allows us to ship packages from the West Coast to major East Coast cities as quickly as the next day—and for more than 50% less with no fuel surcharge tax.
INCREASE CUSTOMER SATISFACTION
We know customers can be won and lost in the post-purchase process.
With efficient delivery options, real-time tracking, custom packing, and a full-service returns and replacement program, you can keep your customers happy and ultimately retain them for years to come.
FOCUS ON THE FUTURE
We know how important the post-order process is for the customer experience and managing it yourself prevents you from focusing on and growing your business.
Let us handle the heavy lifting to ensure that your products get to your customer correctly, quickly (as soon as next day to major cities across Canada), and as inexpensively as possible.
Just like the customer’s experience doesn’t end when the product reaches their door, neither does our obligation to both you and them. We also manage any issue that might occur during the entire cycle—from refunds to lost shipments—so that you can focus on the growth of your business.
FREQUENTLY ASKED QUESTIONS
How soon can I start?
We are ready to go as soon as you are! Our logistics team will work with you to get your existing inventory moved over to our logistics centre while our team of developers will work to seamlessly integrate your website.
Will there be an interruption to my shipping when switching over?
No. We will work with you and your team to get your products ready to ship, so when you do transition, the process will be quick and seamless.
We are growing very quickly. Can you keep up with the increasing demand?
We aren’t new to working with rapidly growing companies. One of our own brands, Tru Earth, went from zero to becoming the second-fastest growing start-up in Canada—so when we say that we understand e-commerce, we mean it. We've experienced the growing pains that come with scaling up, and will not only be able to meet your increasing demands, but can also work with you to help navigate your growth.
I pack my products in a very specific and careful way. Can you do that?
Our team has worked with several different companies that have specific needs in terms of how their items are packed and will happily work with you to make sure your high standards are met.
How can your shipping costs to Toronto be similar to—if not the same as—shipping costs to Vancouver when you are based on the West Coast?
In addition to working with all the major carriers, we have also partnered with some up-and-coming shippers that specialize in deliveries to more densely populated areas in Canada. These parnerships will benefit you by providing a signficant cost reduction and a much faster delivery time—sometimes as fast as next day. The best part is that we take care of it all behind the scenes, and you get you the fastest and most inexpensive deliveries possible.
I use a custom site. Can you integrate with it?
Breakthrough Studios is proud to have our own team of custom web developers who are experts at working with, integrating and creating custom solutions for all e-commerce sites.
What e-commerce platforms does you system work with?
Our team of expert web developers can work with all the major e-commerce platforms as well as any custom e-commerce sites and software.
How are refunds and returns processed?
We have several different ways we process refunds, and it all depends on how you would like to set up your system.
Do you offer package tracking?
Yes, all the packages that leave our warehouse will automatically provide a tracking number to the customer regardless of which carrier is delivering the package.
Do you offer kitting, customizing and custom inserts?
We have worked with a variety of e-commerce businesses—from one-off orders to custom quarterly subscriptions boxes—so we are no strangers to creating custom options and understanding the importance of making sure they're done right.